How To Handling Of Complaints And Took A Customer Calls
October 13, 2011 Leave a comment
The small business owners give their employees the necessary training to do their jobs, but often fails to prepare them for the most important – the customer. Employees leaving ill-equipped to handle dissatisfied customers are sending firefighters with water pistols. Here are four keys for handling complaints and customer calls escalated.
Many business owners take the position of “the customer is always right”, and the use of courtesy to resolve any situation. . . is one way. But in a more efficient way is to do your research on customer service in your area. Is there a rule that exists? What are your competitors? Calculate what your own customer service policy, and writing. Be sure to spend time explaining this policy to its employees. Acting on the possible scenarios will help ensure they understand how to handle customer complaints.
LAW OF IT!
When the policy is established, there should be no problem of what to do when a complaint. Customers will appreciate